Agentic AI Expert — Build, Deploy & Manage AI Agents for Real Business

Cut through the hype. Understand what makes an AI agent different from a chatbot, see 5 real businesses already running agents today, and map your 14-module journey to becoming an Agentic AI Expert.

Open the hood. Walk through the agent loop — perceive, plan, act, reflect — using a travel-booking agent and an invoice-processing agent as running examples.

Agent behaviour is born in the system prompt. Write production-grade agent instructions with role, boundaries, escalation rules, and tone — practiced on a real customer-support agent brief.

The superpower that turns a talker into a doer. See exactly how function calling works — with real JSON examples — and connect agents to Gmail, Sheets, WhatsApp, CRMs, and payment systems.

Build a 24/7 support agent end-to-end for a real e-commerce business: order status, returns, refunds under policy, and smart human handoffs. Includes the exact metrics that prove ROI.

Turn 6-hour research tasks into 15-minute agent runs. Build market-research, competitor-tracking, and document-analysis agents — demonstrated on a consulting firm and an investment analyst workflow.

Agents that fill the pipeline: lead qualification, personalised outreach, follow-up sequences, and content engines — built on a real B2B SaaS sales desk and a local services business.

The unglamorous goldmine: invoice processing, expense audits, HR onboarding, meeting scheduling, and report generation — shown on a CA firm and a 200-person company's ops desk.

Pick the right build path. Honest comparison of LangGraph, CrewAI, AutoGen, OpenAI Agents SDK, and no-code builders (n8n, Zapier Agents, Relevance AI) — matched to your skill level and use case.

When one agent isn't enough. Design teams of specialised agents — researcher, writer, reviewer, publisher — with orchestration patterns, handoffs, and shared state, shown on a content studio and a loan-processing pipeline.

Make agents that know YOUR business. Connect agents to company documents with RAG, give them long-term memory of customers and decisions, and keep knowledge fresh — built on a support desk and a sales team example.

An agent that works in demos but fails in production is worse than no agent. Build evaluation suites, golden test sets, cost dashboards, and regression checks — with real numbers from a 10,000-ticket support agent.

Deploy agents your CFO and legal team can trust. Permission scoping, audit trails, approval gates, prompt-injection defence, and India's DPDP compliance — illustrated with a banking agent gone wrong and fixed.

Bring it all together. Deployment checklist, rollout strategy (shadow → assisted → autonomous), monitoring, and your capstone: design a complete agent for YOUR business using the 5 downloadable templates from this course.